Privacy Policy

1. Introduction
Sintera Service & Supply LLC and its subsidiaries (“we,” “us,” or “our”) respect the privacy of its users and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we collect from you (including via our text messaging service), how we use and share that information, and the steps we take to protect it.

2. Information We Collect

Personal Information: We may collect personal information such as your name, email address, and telephone number when you interact with our website, sign up for newsletters, or opt in to our text messaging service.
Messaging Service Data: When you opt in to receive messages from us via SMS or any other messaging service, we may collect information such as your mobile phone number, carrier information, details about the messages sent to you (e.g., date and time), and any responses you provide. This is subject to our Mobile Terms of Service.
Technical/Usage Data: We may collect information about how you interact with our website and services, including IP addresses, browser type, device information, and browsing actions.

3. How We Use Your Information

To Provide and Manage the Messaging Service: We use your phone number and other relevant data to send you automated text messages, marketing messages, or other requested communications. Message frequency may vary as outlined in our Mobile Terms of Service.
To Communicate with You: We use your contact information to respond to inquiries, provide updates, and notify you about changes to our services.
To Improve Our Services: We analyze user interactions with our website and messaging service to improve functionality, content, and user experience.

4. How We Share Your Information

Service Providers: We may share your information (including messaging data) with third-party vendors who help us deliver our SMS or messaging services, process payments, or perform other functions on our behalf. These parties are obligated to protect your information and only use it in accordance with our instructions and applicable legal requirements.
Legal and Compliance: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.

5. Consent and Opt-Out for Text Messaging

Consent: By opting in to our text messaging service, you consent to receive messages (including marketing messages) to the mobile phone number you provide.
Opt-Out: If you wish to stop receiving text messages from us, simply reply “STOP” to any text you receive from us. If you need further assistance, reply “HELP” or contact info@sintera-ss.com.
Message and Data Rates: Your mobile carrier’s standard rates may apply to messages received from us. We are not liable for delayed or undelivered text messages.

6. Data Security
We implement reasonable security measures to protect your personal and messaging data from unauthorized access or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Your Data
We retain personal information and messaging data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once retention is no longer necessary, we take steps to securely delete or anonymize your information.

8. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including rights to access, correct, or request deletion. To exercise these rights, please contact us at info@sintera-ss.com. We will respond to your request in accordance with applicable data protection laws.

9. Updates to this Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our website or messaging services after such changes are posted, you agree to the updated policy.

10. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our practices, please contact us at info@sintera-ss.com.